1. Return Eligibility
We strive to provide the best possible products to our customers at Keira Krafts. If for any reason you are not satisfied with your purchase, we accept returns within 14 days of receiving your order. In order to be eligible for a return, the items must be unused, in their original packaging, and in resalable condition. We are unable to accept returns for items that have been opened, used, or altered.
2. How to Initiate a Return
If you wish to return an item, please contact us at [email protected] with your order number and the reason for the return. Once we receive your request, we will send you further instructions on how to proceed with the return. Please be aware that you are responsible for the return shipping costs, unless the item received was defective, damaged, or incorrect.
3. Return Conditions
All returned products must be unused and in their original, undamaged packaging. We will not accept returns for products that show signs of use, damage, or alteration. Please ensure that items are securely packaged to prevent any damage during the return shipping process.
4. Refund Process
Upon receiving the returned items and inspecting their condition, we will process your refund. Refunds will be issued to the original payment method used at checkout. Refunds will only be processed via Cash on Delivery (COD) for the returned item. Please allow up to 7-10 business days for your refund to be processed after we receive the return.
5. Contact Information
For any questions or concerns regarding your return or refund, or if you need further assistance, please feel free to reach out to us at [email protected]. Our team is available to help and ensure that you have a positive experience with us.