1. Introduction
Welcome to Keira Krafts! By using our website and placing an order, you agree to abide by these Terms and Conditions. Please read through them carefully, as they outline your rights and obligations as a customer.
2. Payment Method
We only accept Cash on Delivery (COD) as the payment method for all orders. You will pay for your order in cash when it is delivered to your address. At this time, we do not accept other forms of payment.
3. Refunds
Refunds will be issued in cash upon the return of an item. If you are dissatisfied with your order, you may return the item within 14 days of delivery. The refund will be processed once the returned item is received and inspected. Please note that shipping costs are non-refundable unless the item is faulty or incorrect.
4. Shipping and Delivery
Orders are processed and shipped within 3 business days after the order is placed. Typically, delivery takes between 7 to 10 business days depending on your location. During peak periods, shipping times may extend. We will notify you if there are any delays with your order.
5. Returns and Cancellations
You have 14 days from the delivery date to return an item, provided it is unused and in its original packaging. To initiate a return, please email us at [email protected]. Once we receive your return, we will process your refund via cash upon receipt of the returned item.
6. Customer Service
If you have any questions about our products or services, or need assistance with returns, please reach out to [email protected]. Our customer service team is available to help you with any inquiries.